Great Lumley Surgery

Survey Results

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Our patients were asked:

“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”

Total responses 0 in 31 days
Extremely likely 0
Likely 0
Neither likely nor unlikely 0
Unlikely 0
Extremely unlikely 0
Don't know 0

0 responses in 31 days

Comments

  • Really east to get an appointment to suit my needs and to get a smae day appointment if necessary. Receptionists are very accommodating and doctors and nurses give good advice

  • The practice is proactive calling me in for flu vacs etc and it's registers work well. The doctors are all approachable and as far as I can judge, efficient.

  • I am relocating to Scotland and I wish I could take the practice with me as it is a special practice. I feel lots of people don't know what they have got with Lumley Surgery

  • Have been with this surgery for 53 years and in my eyes there is none better. Hope I am with them for the rest of my life. Everyone is so friendly and competent

  • Service standards have dropped significantly over the last few years

  • this is the best surgery ever

  • I can get and appointment whenever I need if on the day. Doctors are always prepared to listen and when necessary refer you on for more specialised care

  • Excellent care and attention

  • Always receive excellent service

  • fantastic surgery you should be number 1well done

  • The high turnover of professional staff within this practice has had a destructive effect on the confidence and trust between patient and doctor. This trust can only be gained and retained by continued continuity of care. In this case familiarity does not breed contempt but content.

  • Some aspects of the practice are positive, such as the GP staff. However changes to systems such as the repeat prescriptions and no late night opening for those who work don't always make it more accessible for evryone

  • because it is a good sugery thats why

  • Doctors take time to listen, nursing staff are considerate towards patients. Appointments can usually be made within a reasonable time. Having used the surgery for all members of my family, young & old, I know that there is genuine care for everyone.

  • Dr Gooding has been so good with myself and mt daughter

  • Always receive and excellent service

  • Excellent Care & Attention

  • I can get an appointment whenever I need it - on the day. Doctors are always prepared to listen and when necessary refer you on for more specialised care

  • u can always get a quick apointment u dont have to wait long

  • this surgery is amazing !!!!!

  • Receptionists - Always pleasant and bend over backwards to be helpful.

    Doctors - Always listen, explain things clearly, never make you feel rushed, offer future visits if there are questions that occur later.

    Nurse Practitioner & Nurses as above really. Always have time to listen and offer appropriate support / advice. Always pleasant.

    I have been with this practice for most of my life and have never had occasion to be disappointed. Thankfully, I remain in good health, but when I need to visit, each time its a positive experience. Thank you!!

  • very friendly very helpful

  • its fantastic

  • staff and service excellent

  • Both myself & my late wife have had excellent treatment

  • Great staff however due to changes would be a good idea to have a staff notice board of who is who. Always offer a top class service

    Our reply

    This is something the practice will look into

  • All staff are good

  • The practice is so good but we have lost an extremely good and knowledgeable doctor to be replaced by a less experienced GP. Also there is more dependence on phone consultations which I am less comfortable with

  • Excellent Surgery

  • Very friendly & feels like a homely practice & professional

  • It is not often I come here

  • it is not often i visit

  • friedly

  • friendley rceptionists

  • fantastic surgery reception so helpful

  • very friendly staff

  • very friendly staf ^_^

  • very friendly staff

  • my son was seen 15 minutes after i called asking for someone to check his chest.we are very lucky to have such an excellent practice in our vilage.

  • good service

  • reception staff very helpful fantastic surgery well done on your patient feedback

  • because they are always on time and can always get an appt

  • Excellent DOCTORS full range of services & types of DOCTORS M/F Good appointment system too.

  • doc runing late

  • Great doctors, open Saturday AM, online booking service.

  • Rang mid morning today for appointment with nurse, was given appointment within 2 hours, superb service.

  • Friendly approachable staff

    Would like to see a hearing loop in reception

  • very impressed with dr burn he he was very good with my baby also i just can not fault the surgery all of the staff are amazing WELL DONE !!!!!!!!!

  • excelent help from all

  • just joined, and seems so friendly. the young lady louis at the desk was lovely and gave us lots of information about the surgery.far more welcoming than our last surgery.

  • helpful friendly

  • service and careis great

  • Impeccable service, thank you

  • Rang mid morning today for an appointment with the Nurse. Was given an appointment within 2 hours, superb service

  • very good saturday morning service by doctor and receptionist got to see doctor straight away thank you

  • relative ease of gaining appointment. friendly, helpful staff

  • very friendly and helpful staff on reception and the drs and nurses. very happy with care i receive

  • friendly

  • excellent,personal service

  • Impeccable service as always by reception

  • excellent service at all times, thank you

  • sameday appointment, always provided exclent service to me and my family and i feel that evevery one is always willing to help in anyway posible

  • i would if my colleagues lived near me but i have and will continue to recommend it to them

  • The surgery has always been welcoming, the treatment is always appropriate, staff listen to what you have to say.

  • because i just did

  • I live at Chester le Street near a surgery but chose to attend Lumley Surgery as all staff from receptionists to GP's are all very friendly and helpful, always demonstrating the uptmost professionalism and always happy and cheerful.

  • We get great service & believe that new patients would also appreciate it!

  • it was good

  • all doctors are nice ad pleasant so is the reception NICOLA GARDEN is very polite.

  • would like to thank DR Devlin and Maureen Barron for all there care given to my son in an emergency situation the speed that the matter was dealt with was outstanding by them both a big THANKYOU

  • brought my unwell baby in and the receptionist kindly got him seen by a lovely on call doctor- fabulous service once again.

  • superior service. all reception staff helpful and friendly :)

  • there was an error with my prescription but the receptionist sorted it straight away. great service with prescriptions.

  • walked in with my ten year old daughter who had a sore throat and she could not speak. the receptionist got us seen by a gp on call and we only waited 15 minutes.

  • very impressed to get an appt so quickly rang at 10.45 and got an appt for 11.00

  • delighted with all staff and the way i have been treat over the years

  • would like to see an information sheet or poster of all staff photos as this would help when boking an appointment

  • lovely having Maureen back

  • Great staff - Due to changes in staff would be a good idea to display staff photo notice board of who is who in surgery. Always offer top class service

  • excelent surgery very helpfull receptionist

  • thank you for fitting me in on a Saturday morning

  • easy to get appointments. don't agree with previous comment reception staff are lovely and a great help

  • fantastic surgery

  • The care given at Lumley Surgery is excellent

  • great treatment and response

  • I have always been treated with care and professionalism. The medication has always been effective. If necessary I have been sent on to further treatment at local hospitals without hesitation. The nurses also are great , especially Denise, who must be the best taker of blood in the country!!

  • easy to get appointments and follow continuity of care is good

  • i've always had a good service here

  • easy and sameday appointment

  • All reception staff friendly and helpful. Dr Sheard was also extremely helpful

  • Always professional, helpful and very supportive. Great Lumley is an excellent practice

  • very good service all round

  • no appointments available even if you ring up at 8 am

  • easy to get appts, fab team

  • happy wth drs

  • excellent service provided

  • because you have always provided excellent service to me and my family

  • receptionists always try to help , elovely doctors and nurses. i got my apointment the same day.

  • I receive appointments when necessary and find Doctors, Nurses & Receptionists so pleasant and willing to help in any way.

  • friendly helpful staff

  • lovely staff excellent access for apointments

  • We've always been pleased with our treatment here and from what our friends tell us, this practice is way superior to most others.

  • i do already. easy to get appt and great/helpful/friendly drs

  • easy to get appointment, friendly staff

  • my gp was kind

  • [ have always been treated with respect and dignity. My questions have been responded to.

  • Friendly, knowledgeable doctors who take a personal interest in their patients. Clean Doctors surgery, well maintained - all staff are very helpful/friendly

  • great service and great people

  • we always get such excellent service; as a family nothing is too much trouble. through our several treatmnts (including IVF) weve always felt safe!

  • allways able to get an apoim

    ntmeent and fel that the doctor listens and ofers god advce and medica

    tion

  • Friendly & helpful

  • great service.i was able to make same day apointment.

  • always able to get an apointment. staff very friendly

  • All staff very friendly, easy to talk to, a great service.

  • I have always received speedy and excellent advice/care

  • Helpful and informative staff. Electronic prescription service. Trust in doctors' abilities.

  • Because I received a prompt appointment and had courteous and professional service

  • receptionists are very accomodating kind and helpful

  • l have spoken to many friends compared with other surgerys we are very lucky

  • always excellent service

  • excellent service

  • always able to get an appointment, same day when needed. very friendly staff and good follow up

  • Excellent from top to bottom. Doctors, Nurses, Receptionists, Chemist. Clean & bright surgery. Great!

  • always get an appointment in a resonable time

  • this is an excellent, patient-focussed surgery!!! Both Vicky and me are always hapy with the service. Thanks.

  • gps are fantastic and reception staff are so accomodating and helpful :D :) ;)

  • doctors and nurses offer excellent care and i've always been able to get a same day appointment

  • great

  • very good surgery

  • to mutch waiting time

  • Doctors and nurse very helpful and never judge you. when you have a apporiatant. and very everyone is very polite.

  • I always feel confident that I can see a GP quickly when I need to.

  • thank you for seing to my child urgently

  • helpful staf flexible appointments good timekeeping

  • Very friendly, professional & understanding

  • As a patient for many years here at theos practice i have always been impressed bythe friendliness & extremely good medical care provided by the practice doctors and medical staff

  • Very friendly excellent care given by the doctors & nurses in the practice

  • very approachable and friendly staff.

  • quick appointments

  • We have always had such a brilliant service from this surgery and built some trusting relationships with staff. Thank You:)

  • fast friendly service

  • little delay with appointments

  • The doctors at the surgery are always helpful and informative and treat my family with dignity and respect.

  • because lots of my friends dont get poorly often!

  • I was tret very nicely

  • fantastic team. couldn't ask for a better service :D

  • staff very rude on phone

  • always quickly seen apart from today

  • great gp

  • just what i do

  • my gp was ok

  • my gp was extremely honest

  • my gp was really kind

  • I think that the gps here are extremly good

  • GP is excellent

  • Generally can make appointments at convenient times. Staff friendly & good at listening

  • Always able to get an appointment quickly

  • Doctors and staff are excellent, what more can I say x

  • Excellent, rapid service, kept me informed

  • It's a great friendly surgery and very helpful

  • excellent customer service

  • this surgey is awesome

  • good apt times friendly caring staff

  • All staff are very supportive

  • always receive good service

  • excellent care

  • docors and nursers arenice and help me loads :D

  • Back

    Next

  • excellent

  • a god careing practice that is well organised and helpfull

  • excelent service

  • because you are the best, Dr Gooding has been my angel she has help me through 3 very difficult year of very bad back pain , and still she is just as much interested in helping me any way she can and always looking for new treatments that might help. In a word she is a God Send, God Bless her. i had to go and see Dr Fletcher the other day and her was also very very helpful in a word Lumley surgery is at the very top of patient care and we are very luck in Lumley to have a team like you all to look after us so very well , THANK YOU ALL VERY MUCH

  • cannot give this surgery enough praise

  • I have been with Lumley surgery for 35+ years and have always received good treatment by both doctors, nurses and staff

  • i have more complicated health needs and all the staff always go to great lengths to help me. they are al amazing

  • excellent practice!

  • after many years of attending the surgery

  • waited too long

  • Total satisfaction of all services

  • good

  • I am using the surgery much more often at present than at any time in the past,and am VERY satisfied with all responses and surgery visits.

  • doctors very approachable.staff very friendly

  • I have always found the surgery most helpful

  • good supportand very professional all team members

  • usually can be seen by a doctor the same day

  • because al the doctors are kind and the receptionists give you apointments son as possible.

  • I have always had great respect for the doctors and have always been treated with respect.

  • we find this surgery to be a very patient-centred one!

  • love this surgery !!!

  • We have always had excellent attention on all occasions and Lumley surgery is a very caring and efficient practice in all departments.

  • Easy to get appt and excellent doctors and staff

  • excellent friendly surgery

  • Always had excellent service and care from this practice.

  • I have started seeing one of the doctors new to the practice, for a couple of ongoing issues, and have found her to be the best doctor I have seen in about 10 years! She is patient, kind, helpful and respectful.

  • The staff always helpful

  • Because my own and family experience in our 13yrs with the surgery has always been very good. The GPS have always been very understanding and when referrals to other services are required these has been forwarded very promptly. The nursing team have always given excellent care in a caring and professional manner. All the receptionists are polite and endeavor to accommodate your requests for appointments wherever possible and deal with queries promptly.

  • Always had good experiences. I have previously been registered at 2 other surgeries and great lumley excels above these.

  • I am more than satisfied with my treatment by every one I have contact with,so gladly tell other people

  • satisfied the service is first class.

  • dr gooding.

  • Quick, efficient & friendly service in clean, comfortable surroundings.

  • Very satisfied with the way it operates.

  • As a practice you seem to take a more proactive view on treatment rather than reactive. your well man/women programme demonstrates this approach.

  • Wonderful staff ath the surgery, can't fault it at all

  • Always happy with the service

  • Always prompt service and very efficient

  • Friendly staff, confident that the medicaaly qualified staff know their stuff. Usually able to get an appointment when I need one

  • Reception always helpful, the appointment system is effective & you virtually cab get an appointment when you need one. we have never had any problems with our experience & service offered by Lumley Surgery

  • Very friendly, go out of their way to help

  • They are medically very knowledgeable and keep a tight rein on their practices & diagnosis. They are ready & willing to organise the practice around ones needs & time

  • Fabulous

  • Very fast service, the staff very friendly and helpful. I ues Bridge End Surgery for my regualr doctor appointments. i would recommend Great Lumley Surgery 100%. Thank you

  • Had good service from the practice for self and family for many years

  • Great Service, always treated well!

  • Because on the whole it is a caring practise. Things have slipped a little since Dr Manjooran left but I suppose this is due to a period of re-adjustment....inevitable when there are changes in personnel

  • My own experience of the practice has been overall good.

  • good doctor's and reception staff are very helpful and friendly

  • It has a very friendly atmosphere and every one are pleasant and polite

  • From walking into the surgery I am treated with friendliness and respect from all staff till I walk out

  • Because I think we have a very good service

  • It is easy to get an appointment on the same day. There are fewer number of GP's which means better continuity of service. Telephone consultations are very useful and save time for all concerned. Electronic prescriptions make life a little more convenient.

  • A prompt, satisfactory and respectful service is always given.

  • Easy to book appointments

    Doctors really listen you never feel like you are wasting their time

    Really nice atmosphere around surgery both from patients and staff

  • I am very satisfied with the service received from everyone at this practice

  • Always get excellent care & therefore would recommend to others

  • In general the service I recieve at the surgery is very good and I am very satisfied

  • excellent doctors and staff

  • because everytime i come i get an apointment straight away and the doctors are realy nice.

  • I have been with this surgery for a lot of years and they have always given me and my family the best care possible

  • Efficient, friendly, confidential, professional and helpful

  • friendly, efficient, helpful

  • All staff are fabulous & provide a high level of service from reception staff to Doctors.

  • Friendly, efficient, trustworthy and have always had good supportive and helpful engagement with all team members

  • Have never had any problems

  • The staff and doctors are very good at their jobs they listen carefully, respect your opinion, and are very caring .

  • Never had any problem or inconvenience

  • This is the only surgery I have ever really used and I have always been quite happy with the service.

  • Because I've always been completely satisfied with any consultation or treatment I have received

  • I have never had any problems with the doctors, nurses or staff in 30 years

  • It's extremely unlikely I'd be asked...

  • Very friendly staff on reception, easy to arrange an appointment,excellent care from nurses and doctors. Always feel valued as a patient and respected by all . Have every confidence in treatment received

  • You have taken excellent care of my late father my 83yr old mother and myself

  • Friendly, trustworthy doctors who listen and respond to individuals needs. Family feel to the practise.

  • Personal experience

  • Very friendly surgery

  • All staff are good helpful and friendly.

  • All problems dealt with efficiently

  • I live 3 miles from the surgery but choose to use it as I find all of the staff very friendly, helpful and knowledgeable.

  • Excellent surgery. Always go the extra mile

  • I have always been treat excellently and been listened to about my symptoms

  • Have always listened and talked to me about my health and personal issues , and have always given proper medical advice to help me , and medication if required , never had any issues with any staff always pleasant and happy to help .

  • Very good practice overseen by 2 extremely good medical partners

  • I have used the surgery all my life, the staff are friendly and approachable, the doctors and nurses have always been very respectful and professional and I have never had a problem getting an appointment.

  • I think this is a very good practise.

  • Our family is happy with the service from our GP practice although it is often difficult to get an appointment

  • Have always had a great service from the practice

  • thank your reception girls for fiting me in for appointment with the doctor