Dipton Surgery

Survey Results

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Our patients were asked:

“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”

Total responses 0 in 31 days
Extremely likely 0
Likely 0
Neither likely nor unlikely 0
Unlikely 0
Extremely unlikely 0
Don't know 0

0 responses in 31 days

Comments

  • Because there have been problems with seeking the right dose of insulin. Over several weeks when nothing seemed to go right the nurse practitioner gave me the confidence to trust in her and nothing was too much trouble with informing me of the why's and wherefores with my treatment and making sure that I understood everything.

  • friendly, efficient staff.

  • I have never attended an appointment where I have been seen within half an hour of my appointment time. Every time the wait gets longer and to be honest it is a joke. Sit an hour after appointment time not a single person has gone in or out. Something needs to change drastically

    Our reply

    We constantly review waiting time for patients and I am sorry that you have experienced a delay. The clinicians all try to run on time but unfortunately on occasions patients come with more than one problem which cannot be dealt with in our usual appointment time of 10mins or they may need to discuss a problem that requires additional time and attention. We would encourage all patients to consider one problem per appointment.

  • The Doctor is a pleasant man. He listens and is approachable. His advice is always reasoned and makes sense.

  • excellency

  • The service is always excellent and carried out in a caring compassionate and professional way.

  • I'm always treated with respect

  • 100% satisfaction

  • Since moving to this area and becoming patients attached to this practice my family and extended family have received excellent care for 38 years. At all times we have received very good care and support from Doctors and Nurses and receptionists. We do however prefer to have a consultation in the surgery rather than telephone ones. If we require a consultation we have always had to see the doctor in person and feel that time is wasted with first having a telephone consultation

    Our reply

    Thankyou for your comments which are of great value to the practice. The GP would never consider a telephone consultation a waste of time. The call allows the GP to be prepared if you require examination. It also allows him to organise any tests if required, prior to your face to face appointment. For many patients a face to face appointment is not required and appropriate advice can be given over the telephone.

  • friendly staff quick appointments very helpful

  • excellent service from this doctor frendly reception staff

  • the nurse is helpful and friendly

  • Very good surgery, no complaints apart from the appointment system. However bookable face to face online is great! I did not like the telephone call before appointment system however this has solved it personally for me. Staff always helpful and Gp's actually listen

  • Good prompt service

  • Having spoken to the receptionist I was given a telephone appointment that afternoon with the practice nurse. She arranged a face to face with the doctor the next morning. All staff treated me as though I was the only patient, no rush and complete understanding. The doctor took the time to listen to me and then explained the problem and the treatment. As always I can find no way to improve on your excellent service.

  • Telephone reordering of prescriptions made it easier for people like me who sometimes are unable to leave the house and should be introduced

    Our reply

    For safety reasons telephone requests were withdrawn. Prescriptions can now be ordered online and for those patients who are totally housebound community pharmacists will accept telephone requests and will deliver medication.

  • A very caring and helpful surgery . It's a pity the rest of the NHS aren't the same

  • Everyone is friendly and its more like a little family. Nurses doctors ,secretaries alike . Great little practice

  • To be perfectly honest all members of staff both medical and others treat myself as a patient with the utmost respect and consideration and kindness.No matter what concern or query about health issues or medications they always take time in dealing with the issues and I never feel rushed or as if i'm a nuisance - every credit to them all. Nothing is ever too much trouble to them.

  • Very good service

  • Friendly staff , low waiting times efficiently run

  • All staff in Dipton Surgery are caring and respond immediately and appropriately to all circumstances. They are pleasant and professional and make patients feel they are in safe hands.

  • All of the staff are very professional and approachable. They will all help you in any way possible and nothing is too much trouble. Dr Sarkar goes beyond the call of duty to help as do Kay & Julie Davison

  • This is an excellent service. Everyone is very pleasant and helpful. Appointments are very punctual and there are no long waiting times

  • Staff are always extremely helpful and friendly . Always professional

  • Staff are very friendly and helpful. Easy to get appointments and very helpful in getting these to suit my working arrangements

  • Service first class all staff extremely helpful

  • I have always been dealt with in a timely manner and have particularly had contact with the nuses who are top notch

  • Only been with practice a short time but I am very satisfied with all aspects of care

  • Staff are always very pleasant . Can mostly get an appointment when needed. Have always looked after me very well

  • Have no complaints about making an appointment. Staff - all staff are friendly and corteous and do a wonderful job

  • We find Kay excellent extremely helpful

  • very good

  • staff are eficient polite and friendly

  • Very obliging when ever you attend

  • staff are pleasant, nurses friendly & quick & efficient

  • Receptionists are very approachable and professional. Clinical staff are easy to talk to. Great practice.

  • Very efficient and friendly staff. Always on the ball. Can't fault the service.

  • Treatment is very efficient and friendly.

  • No problems, always helpful.

  • I always feel comfortable here. I never miss a surgery and I don't mind coming.

  • Because of the friendly atmosphere and how professional all the staff are.

  • Staff are always helpful and very cheerful.

  • Excellent staff!! Very helpful and friendly.

  • Staff are always polite and helpful - They care for their patients.

  • Complete satisfaction.

  • Friendly staff and professionalism.

  • Always been able to get an appointment when needed. Staff are very friendly and helpful.

  • Good all-round treatment! Sometimes a hiccup over prescriptions via chemist!

    Our reply

    If you have a problem with your prescription let us know. We will liaise with any pharmacy if you are experiencing any difficulties. Prescriptions can now go electronically to any surgery of your choice. Let us know which pharmacy you prefer and we can arrange this for you.

  • We have excellent attention from Doctor, Nurses and receptionists who are very friendly and obliging - Nothing is too much trouble.

  • You don't wait long for appointments - Good service.

  • Always very pleasant and helpful.

  • Confident in the staff and GP. No problems for appointments. Pleasant surgery, GP nice to talk too.

  • Because they are very caring and helpful. I feel I can tell my nurse how I feel at the time.

  • Excellent staff, nurses and doctor always helpful efficient and pleasant

  • From the patient standpoint an efficient service has always been evident

  • always received good attention & treatment

  • I always receive excellent care from both the doctors and nurses. All the staff are extremely helpful & professional

  • have always had a good experience with Kay & others

  • staff make you feel important

  • Very likely to recommend to anyone

    Very good service, excellent nursing staff

    Very responsive telephone receptionists

    very pleased to be on your books

  • The staff are nice but I don't like the telephone consultations

    Our reply

    The telephone appointments were introduced to enable us to help more patients in a more timely manner. The GP & Nurse practitioner will filter the telephone calls to ensure that if they need to see you face to face you can be seen more quickly, whenever possible on the same day if your problem is urgent. They can give advice or re direct patients who have minor problems to the pharmacy or the nurse for tests prior to a GP appointment. If you feel that you need to see the doctor face to face because you have a problem that you are unhappy discussing on the phone please ask the doctor to make you a face to face appointment.

  • Wonderful friendly, efficient staff & excellent care provided.

  • As usual I cannot fault the treatment and the way I was dealt with. It is just a shame we cannot have a longer appointment time so we could have a cup of tea whilst being treated.

  • practice is the best Ihave experienced ever in my life

  • quick appointments friendly staff and good practiioners

  • Having seen the nurse yesterday, I now have an appointment with the doctor. I feel this approach ensures the best use is made of the practice staff and makes me feel as though this practice cares about my health

  • we need more doctors in this practice 2 or 3 more so you can get an appointment on the same day

  • As They are the best

  • We have just recently transferred from Consett and found your service exceptional,friendly,prompt

  • Kay has been so helpful with my ongoing weight problems. She always gives me friendly and helpful advice. She was also extremely helpful after my husbands car crash

  • THe Heathcare assistant Kay like all of the staff is extremely professional and very approachable. Excellent service as always thank you

  • Because Ive always found that this surgery has always given me good advice and medical care and treat with alot of respect

  • Booking of appointments online is Fab! Very quick & easy to use. Appointments available within a few days

  • friendly and helpful

  • The Doctor and Nurses & Nurse Practitioner are absolutely great. However, my issue is with the employees on reception. I find them extremely unhelpful and abrupt. There are only two that I find pleasant to deal with. Also, I find the system of having to make a telephone appointment very inconvenient.

  • ;friendly

  • excellent service.very friendly but profesional.

  • very helpful staff. really good doctors

  • Very caring and professional lady who really listens to you.

  • great service

  • friendly staff excellent dr and nurses

  • The level of patient/customer service is second to none. I have been through quite a traumatic time in my life and if it wasn't for Dipton Surgery I don't know where I would be

  • i havent had a bad experience with the surgery and i have no complaints

  • Very good service, bedside manner and advice

  • Friendly caring and prompt service always

  • Excellent service and support. No complaints at all. Myself and my family have been with the practice for years and think it is fab. The whole team are great.

  • The Doctor refused to listen to me. I have just had an operation and was in severe pain, unable to breathe properly or eat, drink, sleep and I was told I must see him asap by the hospital. When I called the receptionist advised he wouldn't call me back until 5pm that evening. After continuing to ask to speak to him he eventually called after 3 hours. He prescribed me medication I told him I couldn't take due to a previous bad reaction and his response was "well that is all I can give you" and issued them anyway (I obviously did not get the pills). He is a very rude and unhelpful doctor and after fighting for 10 years to get a diagnosis he has just dismissed me.

  • i have no problem getting an appointment when i need one. all of the staff are very helpful and caring and the surgery is very well organised

  • staff are always very helpfull and l can always get an appointment when needed i have already recommended to friends

  • Nursing staff and GP's are fine. I find one particular receptionist to be very sharp and serious in her responses on telephone & face to face. If the welcome by reception was warmer I would have recommended highly likely.

  • The surgery is all round mint!!

  • Very friendly, prompt and efficient service

  • Julies good at her job she's professional and has empathy

  • lTIME TO LISEN AND ADVISE WITH EXPLANATION OF TREATMENT

  • my wife would like the option of a female doctor

  • excellent service

  • because all of the doctors are very nice

  • i have always ben hapy with our doctors

  • Appointments

  • Dr Sarkar provides honest, detailed information in a caring professional manner.

  • we think this practice is great and we tell all our friendshow good all of the staff are

  • the surgery is brilliant. staff are great

  • On time, listens, approachable, excellent manner and personable.

  • Very caring gp makes you feel very comfortable will do anything to help

  • fast friendly service,easy to get advice or see someone

  • Never get to see a gp face to face, telephone appointments formal and its like speaking to a stranger, especially if you have never met the Doctor you are talking to. Other than that the practice in general is good.

  • l was made to feel l was welcome and not treat as merely just another patient.the nurse took time with me and gave me answers to my questions and carried out the procedures that l requested.

How your feedback has helped us improve

  • If you have made a comment on the friends and family test and would like a response through the complaints procedure the Practice Manager would be happy to discuss any dissatisfaction with our service. Please complete the complaints form on the website or ring the Practice Manager on 01207 571222
  • Then you said : My wife would like the option of a female GP
  • We did : The practice does not have a regular female GP, however our Nurse Practitioner is highly skilled, she can prescribe and is trained to deal with many aspects of womens health.Please ask for a Nurse Practitioner appointment.
  • You said : I never get to see a GP face to face, telephone appointments are formal like speaking to a stranger.
  • We did: The practice encourages patients to speak to the doctor or nurse practitioner on the telephone first to allow us to help more patients , giving everyone quicker access to clinicians. When you speak to the GP if you are unhappy and want to be seen face to face please ask. Your appointment will be arranged by the GP.
  • You said :The staff are nice but I don't like the telephone consultations
  • We Did: The telephone appointments were introduced to enable us to help more patients in a more timely manner. The GP & Nurse practitioner will filter the telephone calls to ensure that if they need to see you face to face you can be seen more quickly, whenever possible on the same day if your problem is urgent. They can give advice or re direct patients who have minor problems to the pharmacy or the nurse for tests prior to a GP appointment. If you feel that you need to see the doctor face to face because you have a problem that you are unhappy discussing on the phone please ask the doctor to make you a face to face appointment.