You said

• Not much contact with anyone then basically dumped after being told 14 days, this was after day 10

  04 Jan 2023

  Our reply

  Thank you for taking the time to leave feedback, this is always appreciated. Unfortunately, you did not give us the name of your therapist, so we are unable to follow this up for you.

• Care was taken away on Christmas Eve without my knowledge so leaving my mum in a very vulnerable situation.

  28 Dec 2022

  Our reply

  Thank you for taking the time to leave feedback, it is always appreciated, however, on this occasion, we think you may have the incorrect Livewell Southwest service, from your brief feedback, you said care was taken away from your Mum, our service Plymouth Options is an anxiety and depression talking therapy service, a Monday to Friday service providing Cognitive Behavioral Therapy and Counselling. We are sorry to hear of your distress and can only suggest contacting your GP or the person who was providing the care.

• I was told I had failed to attend an appointment. I was not told when or where the appointment was. TWICE. Then discharged for failure to attend

  01 Dec 2022

  Our reply

  Thank you or taking the time to leave feedback. We are concerned to hear about your recent experience. Unfortunately, you have not left any contact details, therefore we cannot contact you to discuss this.

• It was hugely helpful to have the space and time to chew through thoughts and emotions

  16 Nov 2022

• I felt the course was delivered respectfully of everyones feelings and situation.

  09 Nov 2022

• Well put together. Knowledgeable and approachable presenters.

  I wasn't sure if the activities should have been completed before attending and if I should bring a copy. This made me a little anxious.

  09 Nov 2022

• Very informative and provided excellent take-away techniques. Staff friendly, approachable and knowledgeable

  09 Nov 2022

• More group engagement and exercises

  09 Nov 2022

• Staff are friendly and all topics/areas discussed were helpful. From the bottom of my heart thank you.

  09 Nov 2022

• course is draining me.I am waiting the 6 weeks so I can get other help. Not my way of learning

  09 Nov 2022

  Our reply

  Thank you for taking the time to leave feedback. Please speak to one of the course facilitators about your comecerns.

• Helen Kirk was very positive and helpful and always supportive.

  25 Oct 2022

• course was delivered well, material was useful and gave me techniques to take away.

  21 Oct 2022

• Staff very peasant and helpful, nothing was too much trouble. let you ask questions and they would be answered.

  21 Oct 2022

• it was very informative but I realised I had done similar about 8 years ago. also my work hold mini sessions like this.

  21 Oct 2022

• it has helped me a lot to be told how I feel is normal.

  21 Oct 2022

• My answers to your questions would have been very different in June/July this year. I have been very fortunate to have had a lot of help me understand my problems and guide me though to possible solutions. I would like to express my admiration for you and all your colleagues for your splendid work you do here for the many people who need your support and guidance.

  21 Oct 2022

• From a very low ebb in June I have received much help with my condition. this course has reinforced much I already knew. I am truly grateful for all the assistance I have received here. Thank you all.

  21 Oct 2022

• I feel listened to and understood and I feel putting me on the anxiety management course was the correct thing to do.

  21 Oct 2022

• helpful exercises and home learning.

  21 Oct 2022