You said

• Respectful and caring

  07 Aug 2022

• Reception staff always welcoming and friendly

  03 Aug 2022

• Had a long phone conversation I am worried for myself and feel like not taken seriously

  03 Aug 2022

  Our reply

  Thank you for taking the time to leave feedback. Sorry to hear of your experience. Your therapist will be in touch, to discuss the next step. We can assure, we take each person referred to us seriously and ensure that a treatment plan is suitable for you and your needs. Please feel free to contact us to discuss your concerns further.

• Because they very kind and very understanding

  03 Aug 2022

• Waste of time. Been referred to them several times only get offered CBT which does not help. Even after a NHS psychologist has put in a letter I need talking therapy. They reply with it's too triggering here have CBT. No wonder we have mental health crisis in the city

  03 Aug 2022

  Our reply

  Thank you for taking the time to lave feedback. We are dismayed to hear of your experience with us, unfortunately we are unable to contact you, to discuss this further, as all feedback is anonymous.

• Excellent service provided by all the teams. Caring, positive helpful individuals.

  03 Aug 2022

• Very helpful

  03 Aug 2022

• I received a call for an assessment very quickly after my request for help.

  03 Aug 2022

• Helpful and accommodating

  03 Aug 2022

• Jessany was very clear, kind and helpful.

  03 Aug 2022

• Very easy non judgmental person to talk with

  03 Aug 2022

• The women was very kind and actually listened, she was not judgmental at all

  03 Aug 2022

• No communication for 3 months

  27 Jul 2022

  Our reply

  Thank you for taking the time to leave feedback. We are concerned that you have had no contact for 3 months. Please get in touch, so we can look into this for you.

• Prompt and friendly

  20 Jun 2022

• Quick response. Excellent counsellor.

  20 Jun 2022

• Kate was very knowledgeable and very understanding

  08 Jun 2022

• My counselor was such a nice women I looked forward to talking to her every Monday and she was very understanding and helped me a lot.

  08 Jun 2022

• Unhelpful activities, very repetitive and pwp seemed patronising in way she spoke to me/answered.

  05 May 2022

  Our reply

  Thank you for taking the time to leave feedback. We are dismayed to hear about your experience. We regularly review our feedback, your comment will past on to our management team, to ensure that staff training is updated.

• I had confidence in Warren. He was personable as well as professional and helped me a great deal.

  26 Apr 2022

• Very average. I've never had CBT before, so didn't really know what to expect. I felt as though the therapist didn't really believe in it's benefits.

  26 Apr 2022

• On the first session the practitioner didn't focus on the working alliance, or put my needs first. This improved through out the sessions, but after only 3 sessions I was discharged because I had one improved week. Very poor service and appalling way to treat patients.

  19 Apr 2022

  Our reply

  Thank you for taking the time to leave feedback, we appreciate this and do use it to improve our service. We are regretful that the service you experienced was poor. Your comments will be passed on to the wider team and used for training needs.

• The councillor I spoke with was fabulous but the time it took to get my first meeting was the reason for not getting a very good.

  19 Apr 2022

• Warren was thorough and helped me with worry and anxiety

  19 Apr 2022

• Very professional

  19 Apr 2022

• I was told when I went in for my appointment that it was a telephone consultation but the email and text that I was sent said it was a face to face .But the lady did see me

  07 Apr 2022

• I was contacted and information given in a clear manner

  07 Apr 2022

• Very good service and excellent communication

  07 Apr 2022

• Got an appt fairly quickly, well set out venue, seen on time.

  06 Apr 2022

• I like your welcome to help me, pleasant to talk to

  05 Apr 2022

• The service has helped me back to some sort of normality

  02 Mar 2022

• I contacted Plymouth Options, they booked me in for an initial assessment & then had

  3 CBT appointments before being signed off. From start to finish my experience was very good!

  27 Feb 2022

• I was a bit disappointed that Options wouldn't see me. I'm not high risk and I just needed help with the loss of my mum. I was given a contact for bereavement service but they only deal with traumatic loss.

  23 Feb 2022

  Our reply

  Thank you for taking the time to leave feedback, it is appreciated. We are sorry to hear you were disappointed with your assessment and that the therapies that we offer where not explained to you. Plymouth Options is commissioned to offer certain talking therapies, unfortunately, at the moment this does not include bereavement, when this is the case, we will signpost to a more suitable service.

• I was able to overcome my fear

  23 Feb 2022

  Our reply

  Thank you for taking time to leave feedback, it is appreciated and we are delighted to hear the treatment was successful for you.

• Staff are extremely caring and sympathetic

  23 Feb 2022

• Very good service

  22 Feb 2022

• I was listened to, and understood clearly

  22 Feb 2022

• My psychologist had the time to listen.

  22 Feb 2022

• I was told by the woman that everything said in the privacy of the meeting room would be utterly confidential. Yet within one minute of coming home a GP called me expounding every supposedly confidential thing that I said to the very young and inexperienced "psychologist" with clearly no professional integrity and no life experience WHATSOEVER.

  22 Feb 2022

  Our reply

  Thank you taking the time to leave feedback, your time is appreciated. We are sorry to hear that your appointment was distressing for you, however, sometimes our therapist are required to inform another professional, if they feel that you are at risk to yourself or others, or you are at risk from someone. During the meeting this should have been explained to you, that yes it is confidential unless we are concerned, we would inform you that we are going to discuss your situation with someone else and would tell you who that person is going to be, in this case, your GP. This feedback comes to us anonymously, which of course means we cannot, unfortunately, contact you to discuss this further.

• Quicker reply time than originally thought.

  22 Feb 2022

• Very helpful

  22 Feb 2022

• Anxiety and depression comes in all sorts not just a questionair just because someone has a low score from questions doesn't mean they are not suffering

  09 Feb 2022

• My counsellor Paula was fantastic and really helped me make progress

  26 Jan 2022

• My therapy was given by Fiona May. Fiona treated me with the utmost care and understanding. She taught me how to deal with my negative thoughts and taught me that's all they are,just thoughts and thoughts can't hurt you. With Fiona's help I managed to cope with my experience and look forward to a happy future. I cannot thank her enough for her professional,caring treatment.

  18 Jan 2022

• I felt listened to and like she genuinely cared

  18 Jan 2022

• The service responded promptly to my referral and the administrative staff responded quickly to any queries during the time I was receiving support. Staff involved in assessment and delivery of courses did their best to address issues and be available.

  18 Jan 2022

• The individual I spoke to listened to my concerns and took everything I said seriously. He was professional, empathetic, and patient.

  He explained the process to me fully & asked my opinion on what I would like to achieve from options.

  My difficulty with the service is the outcome; the services I have been directed to, I have either previously been involved with and found them to be not suited to what I needed, or I’m already involved with said services.

  I know one to one is few and far between, but I am desperately trying to achieve that for myself to get to the root cause of my anxiety, because it is affecting my quality of life.

  18 Jan 2022

  Our reply

  Thank you for taking the time to leave feedback, it is always appreciated It is pleasing to know, your practitioner was professional and explained our service to you. We are sorry the outcome was unsatisfactory. We would like to discuss this with you further, unfortunately these surveys are anonymous. Please feel free to refer again or get in touch to discuss this outcome.

• Polite

  17 Jan 2022

• It helped me to sort my feelings and what I could do myself to help my depression.

  06 Jan 2022

• Regular appointments friendly staff

  05 Jan 2022

• I was discharged from the service because I had two good weeks which was absolutely unfair. I had just started taking anti depressants so naturally I was going to have better days. I have now been discharged and have found myself struggling the last few weeks. It was unfair to discharge me so suddenly.

  05 Jan 2022

  Our reply

  Thank you for taking the time to leave feedback. We are concerned to hear about your experience with us, without knowing the full situation, it makes it difficult for us to give you an appropriate and helpful response, however, it does sound as though we were remiss in discharging you. These comments are anonymous, therefore we are unable to call to discuss this with you. Please do refer again if you feel it would be useful.

• I didn’t feel that my needs were really met. It’s great that the service exists, but it feels like a spent an hour telling someone what was wrong with me and then totally inappropriate services were recommended

  05 Jan 2022

• When I started therapy, I had a PTSD score of 49, I'm now at 21. The rest I know will take time, but my therapist Nikki Gregg has given me the tools to achieve that.

  05 Jan 2022

• Excellent counsellor despite trainee status; dxcellent programme to aid recovery; issues explored sensitively

  04 Jan 2022

• I found the course life changingly good, each session gave me a valuable insight and tools to take forward which I feel confident about. The initial telephone contact made up of 3 phone calls could have been better explained as the second phone call left me feeling upset and that I'd failed. Although the sessions were enormously valuable as you know they sometimes started late and ran over bu quite a lot. The time was really valuable but I think more realistic expectations of the time needed would have been better.

  04 Jan 2022

• I was refused any further sessions due to supposedly scoring low on my questionnaire prior to my second session even tho I had my sons big hospital appointment the following day.

  I was phoned the following day as I was just walking through the door from the hospital appointment asking how I feel it went and how my anxieties were. I Explained that I hadn’t had any time to process the information we were just given from the consultant let alone know how my anxieties were.

  I feel this was not the time and place to be asking such Information after such a big appointment and to then be refused further sessions because I scored low the session prior to this is absolutely disgusting! There is no wonder mental health is on the up, it took me an awful lot to come forward and seek help. I now feel Completely let down and I have completely lost all confidence in the whole system thanks to this and will definitely think twice about coming forward again.

  On both sessions I was asked if I had thought about taking Medication.

  I feel this should be offered as a last resort, surely you need to try and tackle the problem instead of just masking it with medication.

  I was extremely disappointed to have been discharged so early.

  04 Jan 2022

  Our reply

  Thank you for taking the time to leave feedback. We are concerned to hear of your experience with us, in particular that it has discouraged you from seeking help in the future. We would like to have been able to follow this up with you and discuss further, however, comments on this feedback site are anonymous. We can only offer our sincere apologises.

• I felt listened to.

  04 Jan 2022

• I had a quick response

  31 Dec 2021

• Total lack of empathy

  29 Dec 2021

• After sending a self referral after speaking to my gp , I received a call within days to have an assessment on the phone so that options could find the best support route for me , the lady Maggie was very understanding and understood the pressure I was under and the feeling it was presenting me with .

  29 Dec 2021

• Got to see me very quickly and great support

  29 Dec 2021

• Very quick service and the counselling was excellent

  29 Dec 2021

• I felt I was listened to and what happens next was well explained.

  29 Dec 2021

• A polite lady

  29 Dec 2021

• Lengthy self referral form and pointless triage as I said I needed something other than group sessions which I had done before or online cbt but was only offered these 2 options I am now paying privately for 1:1 counselling

  24 Nov 2021

  Our reply

  Thank you for taking the time to leave feedback. We are concerned to hear about your poor experience with us. We are always looking to improve our self referral form and your comments help us to understand it from a client perspective. Our triage system, is an important part of our assessment process ( for some of our clients) to ensure our clients receive the treatment most suitable for their needs, they also help to ensure the client is with the service most appropriate for their needs. We are sorry we could not respond to you personally to find out more. This feedback format is anonymous.

• Excellent support provided In a manner that suits you. Lots of techniques provided to offer help. Friendly welcome staff. Made me feel at easy, easy to talk too

  01 Nov 2021

• The person who I was talking to was understanding and helpful.

  28 Oct 2021

• Excellent staff

  28 Oct 2021

• Very understanding, felt listened to

  28 Oct 2021

• Initial triage was really good as was follow up assessment but having been told I’d hear within 24 hours, I’ve heard nothing for 12 days 8 working days and that’s despite chasing up

  01 Oct 2021

• Understanding, caring and non judgmental

  28 Sep 2021

• Reason mental health r rubbish 10times I tryed no they think they no best yet I'm the one who is struggling fir years.. Your other departments r good just that ain't.. Unfair I been wait over a year and half fir breath ment

  27 Sep 2021

  Our reply

  Thank you for taking time to leave feedback. We are concerned to hear your experience with our service was difficult for you and you waited a very long time to get help. As a free NHS service we are extremely busy and do unfortunately have long waiting lists. We are constantly working to improve these and keep up with the demand of our service. Feedback is anonymous, so we are unable to contact you back, if you would like to discuss this further, please do get in touch,

• Prompt, informative, professional and useful

  27 Sep 2021

• Brett was very informative

  27 Sep 2021

• Brett made sure to talk n listen to what I had to day n trying to get it out

  27 Sep 2021

• I felt like I was heard and listened too, quite often we worry about things and dismiss them like they don't matter until they become too big to deal with but saying them out loud and speaking to someone was a relief.

  27 Sep 2021

• Because I did not have any help with my problem

  27 Sep 2021

• Assessment only still awaiting ongoing support 3 weeks later

  18 Sep 2021

• My therapist was friendly, respectful, knowledgeable and wasn't afraid to push me when needed. The text and email reminders of appointments were very useful. The tools I was given have already been invaluable.

  17 Sep 2021

• Because the lady kerry I have been talking to she’s been lovely and patient whilst taking notes it has made me at ease

  14 Sep 2021

• They are helpful at giving health tips

  14 Sep 2021

• waited on the phone for 45ins to no anwers

  14 Sep 2021

  Our reply

  Thank you for taking time to leave feedback, it is appreciated. We are concerned to hear you waited 45 minutes and no one answered. Our phone lines are very busy and we can received a anywhere between 100-200 calls a day. The phone would automatically go to voicemail and you would be contacted back. We apologise on this occasion that did not happen and will ensure we check that the voicemail is working correctly. For future reference, also send an email.

• Professional, polite, and very informative.

  14 Sep 2021

• harry is really nice and was sorted out quickly

  16 Aug 2021

• Prompt reply and assessment and very nice lady to talk to.

  16 Aug 2021

• I felt fully understood , I was treated as a individual , my thoughts and opinions where always the most important .

  11 Aug 2021

• I was listened to when I said I didn't want CBT. Originally it was all they could offer, but they went away and looked at options and i was offered councelling, which had a much shorter wait time.

  05 Aug 2021

• Friendly, efficient & very knowledgeable staff.

  03 Aug 2021

• Prompt response to my contact with them

  28 Jul 2021

• The therapist of fantastic - and I felt I could trust her from the beginning of our working relationship. The therapy was appropriate and worked! I feel mich better.

  27 Jul 2021

• It helped me immensely in coming to terms with my reasons for my anxiety and tools to help deal with it.

  27 Jul 2021

• Prompt contact. Professional and helpful therapist.

  27 Jul 2021

• Very friendly, quick turnaround and very clear explanations

  27 Jul 2021

• The program was very helpful

  26 Jul 2021

• My Councillor, Actively listened to me and gave me time to answer any questions.

  26 Jul 2021