You said

• I felt listened to, even though there was no real solution.

  01 Apr 2022

  Our reply

  Thank you for your comments, I will feed this back to the consultant. Please feel free to discuss with me when you next call the service, simply ask for the manger if you would like to discuss further

• My appointment was 45 mins late starting and there were alarms sounding in the waiting room.

  28 Mar 2022

  Our reply

  Thank you for your feedback.

  I'm sorry that your appointment was 45 minutes late, we try to keep to people's appointment times because we know how important this is for people.

  There are a number of alarms that are activated in the hospital; I am sorry this made your visit uncomfortable.

• Didn't have to wait too long.

  28 Mar 2022

  Our reply

  Thank you for your comment, I'm pleased that you didn't have to wait too long, we hope that appointments and waiting times are kept to a minimum

• Doctors consultation was very good, I felt I was listened too.

  14 Mar 2022

  Our reply

  Thank you for your comments, I am pleased that it was a good experience for you and that you feel listened to, I will pass this on

• My first meeting was positive back in September. This time it was something that could’ve been done over the phone.

  14 Feb 2022

  Our reply

  Thank you for your feedback, I will speak to the consultants and the medical secretary about providing virtual appointments as well as face to face appointments. Please feel free to ask for virtual appointments when asked to attend

• The consultant was very compassionate he explain everything to me and made the neccessary referal for me

  14 Feb 2022

  Our reply

  Thank you for your feedback, I am pleased that you feel this way

• I got no real answers about why I'm still experiencing long COVID symptoms after so long. I felt I wasn't believed with the answers I gave.

  14 Feb 2022

  Our reply

  Thank you for your feedback, I am sorry that you have had this experience; if you would like to speak to me further about this, please feel free to ask for the manager the next time you call the team.

• My spots have been very helpful.

  Great to talk to people who care.

  18 Jan 2022

  Our reply

  Thank you for your feedback, I am glad you feel listened to

• Everyone was kind. The doctor was kind and compassionate about my health and tried to explain to me that he and his colleagues at the clinic would try to help me feel better. I am very confident.

  16 Dec 2021

  Our reply

  Thank you for the feedback, I am pleased you feel this way about the service that has been provided and will feedback to those involved.

• On time and very professional

  08 Dec 2021

  Our reply

  Thank you for your feedback, I will pass this onto Dr Brandt

• Dr Brandt was excellent. He spent time listening to me and obviously cared about me.

  Thank you

  08 Dec 2021

  Our reply

  Thank you for your kind feedback, I am pleased you felt listened to and cared about, I will pass this onto Dr Brandt

• Seen promptly, on time. Dr. Brandt explained the findings of my examinations and the resources available to me very well.

  25 Nov 2021

  Our reply

  Thank you for your comments, I will feed these back to Dr Brandt.

• Dr Brandt listened to me & made a management plan. He was also very kind.

  07 Nov 2021

  Our reply

  Thank you for the feedback, I will pass this onto him.

• Dr Brandt was really thorough and sincere. The receptionist who booked the appointment was exceptionally polite.

  02 Nov 2021

  Our reply

  Thank you for this feedback, I will pass this onto both the medical secretary and Dr Brandt

• I was made to feel at ease during the clinic by the consultant and was offered some useful resources that have helped me feel that I can move forward and improve my health with time.

  31 Oct 2021

  Our reply

  Thank you for your feedback, I will pass this onto Dr Brandt. I hope the support you have been given will help with your recovery from Long COVID

• The actual appointment was good, but was just a preliminary appointment. It took nearly 7 months to get the appointment and now, nearly 4 weeks later, I have heard nothing

  28 Oct 2021

  Our reply

  Thank you for your feedback, I am pleased you found the initial appointment helpful and I am sorry the length of time it took to get your appointment was nearly seven months, this service has proved more popular and supportive to patients than we had initially expected, we are working hard with our clinicians to increase the number of available appointments. I can only apologies to you that you have not heard anything since the appointment and I will discuss this with the relevant persons.

• Although late in starting there was a lot of relevant information discussed and given

  28 Oct 2021

  Our reply

  Thank you for your feedback, I am sorry for the delay that you faced at the start of this service being set up, we are working hard to ensure all our patients are seen in a timely manner. I am also very pleased that you have found the information helpful. I hope this all helps with your recovery from Long COVID.