You said

• It helped me a lot. Well done Brett and Lee

  23 May 2022

• An overall excellent course. Brett was approachable and a really good tutor

  23 May 2022

• Course did help me to control myself better and understand my problems

  23 May 2022

• Lee and Brett made you feel relaxed & did not put any pressure on you to do anything you did not want to

  23 May 2022

• Enjoyed the topics on the course, some interesting discussion.

  23 May 2022

• Was good but came repetitive. Was made to feel 'worry time' was the only was forward. Was released after scoring recovery score on ONE question.

  23 May 2022

• Really good. Felt well supported and collaborative. Really clicked with CBT with Gemma. Lots of tools to move forward.

  23 May 2022

• I wish the online course was longer with feedback.

  17 May 2022

• My experience has been positive. Working at my own pace. I could fit it around life. The feedback catch ups ensured I worked consistently, making accountable progress.

  16 May 2022

• The right information was given to me and I was signposted to relevant agencies

  16 May 2022

• Amy was outstanding in her care, always positive and helpful. A true credit for your service.

  11 May 2022

• Really friendly and helpful service, offered great links to other helpful info

  10 May 2022

• I leant different techniques on the course to fight my depression

  10 May 2022

• You failed to understand that I had a court case in 8 weeks, which is still ongoing and that I would not be able to log on until that was over.

  03 May 2022

  Our reply

  Thank you for taking the time to leave feedback. We are dismayed to hear of your experience. Your feedback has been past the practitioner who assessed you.

• Helped me organise myself and gave me a realisation of my problem. Worked well.

  03 May 2022

• I have nothing but gratitude for the service. I received honest practical therapy. I finished feeling less anxious. Ceri is a godsend.

  03 May 2022

• Over all the service was terrible. After only 3 sessions I was discharged, despite wanting to carry on. I am now struggling with my mental health.

  26 Apr 2022

  Our reply

  Thank you for taking the time to leave feedback, it is appreciated and is used in our training to improve our service. We are dismayed to hear your experience was with us was terrible. We would be happy to discuss this further with you, please get in touch.

• Rob was a great listener and encouraging with my feedback messages. My experience has been nothing but positive.

  13 Apr 2022

• Had wonderful help when needed.

  13 Apr 2022

• My anxiety was overwhelming at the start of treatment. I was guided through a process to manage my anxiety.

  13 Apr 2022

• First Class

  13 Apr 2022

• Improvement started soon after 1st session and continued.

  13 Apr 2022

• A really friendly team, with great listening skills. A very helpful service.

  13 Apr 2022

• The course has given me lots of things to think about and tolls to help with my depression

  12 Apr 2022

• Very informative and a lot of useful information and tips

  12 Apr 2022

• I feel as if I have been given what I need to improve my depressive symptoms

  12 Apr 2022

• Good techniques for everyday awareness

  12 Apr 2022

• I feel in control of my anxiety more than I did before the course

  12 Apr 2022

• really appreciated being taught how to cope with anxiety. The practitioners are very supportive and helpful

  12 Apr 2022

• I felt listened to and understood and to be reminded its ok to look after myself as well as others. You are all doing a great job

  12 Apr 2022

• The service was straightforward and offered good advice.

  14 Mar 2022

• Appalling disgusting, that you are happy to leave people struggling with no help.

  09 Mar 2022

  Our reply

  Thank you for taking the time to leave feedback, it is appreciated. we are really concerned to hear that your experience was distressing for you. Looking at your records, we can see you spoke to one of our therapists, who has advised you to make a complaint to Livewell Southwest. They will then be able to look into this situation in more detail for you.

• Excellent experience, which has really helped me . The online CBT course was extremely helpful and will help me going forwards

  08 Mar 2022

• Excellent really good experience. I could tell others on the course were helped.

  08 Mar 2022

• I felt the online course helped but did not see the point of sharing with the advisor, they never commented on anything.

  08 Mar 2022

• I found the course really useful at understanding my anxiety and what it may cause me to do such as avoidance. This was something I had always felt bad for doing but never realised the two were linked. I also liked that they gave us quick anxiety fixers as well as techniques to use long term.

  07 Mar 2022

• Helpful and kind. treated everything professionally

  01 Mar 2022

• My therapist helped me a lot. Options seems like a safe place

  01 Mar 2022

• Brett was fantastic cant thank him enough

  01 Mar 2022

• Felt fully involved at first but was dropped from the programme without warning or consultation.

  01 Mar 2022

• Took a while to relax in to the group. Good course materials. tools and exercises

  28 Feb 2022

• Maggie and Rebecca were very nice people, easy to understand and put me at ease. They do a great job

  28 Feb 2022

• The initial call was comprehensive, follow up was not great, possibly because calls are from hidden numbers.

  16 Feb 2022

• Helpful service, 6 week course was very good but a lot to take in

  16 Feb 2022

• I feel most confident and more at ease with myself for the 1st time in years

  16 Feb 2022

• Polite and professional

  16 Feb 2022

• Emma was kind and helpful

  16 Feb 2022

• Good information and helpful

  16 Feb 2022

• The appointments were completely useless, rushed and seemed to be running from a script parrot fashion. Left feeling discarded and on my own.

  09 Feb 2022

  Our reply

  Thank you for taking time to leave feedback, this is much appreciated and helps us to improve our service. We are concerned to hear of your experience and would like to have had the chance to discuss this further, however you did not state that you would like to be contacted. If this changes please do not hesitate to contact us. Please accept our apologises.

• Given me new ways to think about my behaviors. I feel I have some tools to help my anxiety. I have benefitted from attending

  09 Feb 2022

• Provides insight into what is happening when I feel anxious and why. Provides a range of strategies' to help cope. Support workers, always kind and supportive.

  09 Feb 2022

• The course helped me to understand how to control my thoughts better

  09 Feb 2022

• The course was generally delivered well & points were expanded on, we were able to ask questions and gave time to think about and practice

  09 Feb 2022

• Learnt a lot of useful techniques and practices for the future

  09 Feb 2022

• The course brought my issues in to perspective, gave directions and identified home practice. Bretts attitude was the best thing

  09 Feb 2022

• The course gave me the ability to recognise my issues and gave me tools to help. The class was very informative and gave a good amount of support

  09 Feb 2022

• Claire was really helpful and I liked the silver cloud app. I felt like I got to make the decisions I needed, whilst still feeling supported

  02 Feb 2022

• Thank you for completing the assessment working jointly with Harbour.

  25 Jan 2022

• Felt comfortable & safe to talk. Very professional & reassuring

  25 Jan 2022

• still waiting to hear back

  25 Jan 2022

• I was handled with empathy and understanding. I appreciated that, given the issues I was approaching you for.

  25 Jan 2022

• Lovely person on the phone, made me feel at ease. Just didn't meet criteria for counselling, which is disappointing

  25 Jan 2022

• 100% good

  25 Jan 2022

• A very helpful mentor. Good programme

  25 Jan 2022

• Not at all what I was expecting, but the people I spoke to were very understanding and compassionate

  25 Jan 2022

• Assessment was quick but I didnt understand everything I was told

  25 Jan 2022

• I wish for continuous services with regards to cancelling, not only 20 sessions

  25 Jan 2022

• This is the second attempt, as the first time I was lied to by the person on the phone. This is the only way I can get help.

  25 Jan 2022

• Takes too long from assessment to first appointment, but I understand why

  25 Jan 2022

• Really helpful and choosing options to suit me. Amy was really understanding and seemed like she really wanted to help

  25 Jan 2022

• The initial phone call was helpful, mainly because it gave me someone to talk to thats impartial. The intense video call was amazing insightful and provided so much clarity

  24 Jan 2022

• Considerate and patient staff, excellent listening skills, felt comfortable in the building and made to feel welcome and important. I had exactly the right treatment and recovered quickly with guidance

  24 Jan 2022

• found our conversations relaxed and informative. I am using the information and find it helpful

  24 Jan 2022

• Felt supported and listened to. I could not have had a more understanding therapist and the service was great.

  22 Dec 2020

• I believe talking through my problems enabled me to see clearer how to deal with my issues

  22 Dec 2020

• The lady who I spoke to on the phone Jemma was very friendly and I didn’t feel rushed in any way. She had a lovely manner

  08 Dec 2020