Plymouth Options - Patient Experience Survey

Survey Results

Our patients were asked:

“Overall, how was your experience of our service?”

Total responses	0 in 30 days
Very good	0
Good	0
Neither good nor poor	0
Poor	0
Very poor	0
Don't know	0

0 responses in 30 days

You said

I felt like I was listened to, not judged. I was understood and feel like I will find help
10 Jan 2022
Calls come form a withheld number, that I would not normally answer so almost missed the return call.
10 Jan 2022
The assessor was friendly patient and made me feel comfortable
10 Jan 2022
Tried to help as best as they could but service not suitable for my needs, so referred elsewhere
10 Jan 2022
I felt comfortable and the questions were relevant and considerately asked. I was offered my preference
10 Jan 2022
I found it informative and sympathetic to my needs. Every treatment was explained, thoroughly
10 Jan 2022
Wasn't given any options but offered CBT which I am happy with
10 Jan 2022
Friendly understanding staff and very short waiting time
05 Jan 2022
The assessment was completed with kindness patience and compassion, with time taken to explain.
05 Jan 2022
The gentleman that called was lovely and understanding. I'm waiting to hear back as what would be beneficial to me.
05 Jan 2022
The services provided have been extremely helpful so far
05 Jan 2022
Very impressed with the assessment but disappointed with the waiting time for therapy.
05 Jan 2022
Very friendly and calm. I was made to feel cared about
05 Jan 2022
The receptionist was very frosty but the person I spoke to was warm, friendly and helpful.
05 Jan 2022
Very fast and helpful.
05 Jan 2022
Useful online CBT
06 Dec 2021
The lady was very nice and friendly. She did say I can have CBT, which is what was recommended.
06 Dec 2021
I felt I was being listened to and not judged. I felt understood, as it was all confidential, I felt it easier to talk openly.
06 Dec 2021
Awaiting confirmation of online course, not sure how long I will have to wait.
06 Dec 2021
Very easy to talk to Jade and the young man who did the triage appointment, considering I have been feeling very overwhelmed. I now feel they will be able to help me and direct me to the correct organisations.
06 Dec 2021
Really good experience so far, its just the waiting time to get the support now. 4-6 months, is way to long.
06 Dec 2021
I need help now, not to be stuck on another waiting list, while Im still struggling mentally
30 Nov 2021
So far very good just to be listened to instead of having door slammed in my face.
30 Nov 2021
Good service, efficient & good options available.
30 Nov 2021
I am still waiting on what help I will be given, was told it would take a couple of weeks
30 Nov 2021
It went well, the person I saw was kind and the information was useful. I felt at ease and comfortable
30 Nov 2021
Very helpful, only 1 consultation and things seem positive.
30 Nov 2021
Its always been very helpful being with Options. They are always willing to help and support, when needed.
30 Nov 2021
Brett was very good, helpful,calm, understanding and helped me when I got stuck
30 Nov 2021
A range of options offered for CBT and accepted. No counselling offered.
30 Nov 2021
Excellent
15 Nov 2021
Still waiting for a follow up
15 Nov 2021
The lady was very nice and easy to confide in
15 Nov 2021
Easy and quick for initial meeting, very clear on wait times for treatment. Counselling is my preference, have been offered behavioural activation, is this the same or similar
10 Nov 2021
Claire took time to listen and explain my options. I felt listened to.
08 Nov 2021
Very helpful and clear about what is going to happen next
03 Nov 2021
I am happy with the service and quick response to my circumstances. So far been a grate experince
01 Nov 2021
Options was not the right service for me. However, the advice I received will help me get the right help, I feel i have been given a bit of hope. Thank you for what you have done and talking to me.
01 Nov 2021
Good to talk to someone who understood how I was feeling
01 Nov 2021
Very helpful, friendly and assuring they can help me
01 Nov 2021
Quick appointment, great staff, excellent assessor
01 Nov 2021
Katie has shown great empathy and kindness and helped me consider the options available.
01 Nov 2021
The counsellor established the root of my problem fairly quickly. I had been paying privately for weeks and not made as much progress. I did feel slightly judged on my religious belief
01 Nov 2021
Non judgemental, made me feel at ease
27 Oct 2021
Friendly and informative experience
27 Oct 2021
Claire has been really helpful and silver cloud has been helpful so far.
27 Oct 2021
I have been made to feel comfortable and reassured. All information needed is accessible and offered to you.
27 Oct 2021
I found the process very easy & the lady I spoke to helpful.
27 Oct 2021
It has been very beneficial.
22 Sep 2021
I was treated very well & listened to.I was understood even when I couldn't explain properly
22 Sep 2021
I was quickly contacted after referral and after my assessment. I would like to say I felt a lack of empathy and every question response felt scripted and not much said about other questions.
22 Sep 2021
I was made welcome and put at ease immediately. Brett was a good listener
22 Sep 2021
I was on the waiting list for so long and suffered alone. I am moving before I can start therapy and have to start all over again.
22 Sep 2021
I was made to feel safe and secure to explain my feelings and given plenty of space to collect my thoughts while talking. Effective communication.
20 Sep 2021
Jade was amazing but found it hard to retain parts on the conversations
20 Sep 2021
Very impressed, awaiting to see what you can do for me.
20 Sep 2021
You got back to me within 2 weeks, any longer is too long!
20 Sep 2021
I received an excellent service
20 Sep 2021
Excellent service
20 Sep 2021
I was anxious prior to call but was put at ease and was not rushed. It was good to 'off load'
25 Aug 2021
The assessment covered everything, friendly, non-judgemental and was interested in what I had to say. Understanding and full of empathy, a fantastic lady.
25 Aug 2021
Helpful and very understanding
23 Aug 2021
Excellent service so far
23 Aug 2021
The overall experience has been positive. My therapist is excellent
23 Aug 2021
The assessment was very thorough.
23 Aug 2021
The person I spoke to was very understanding and helped me open up
23 Aug 2021
I was listened to and provided help that I need. Very happy with the service
23 Aug 2021
I am very happy with the service so far. The practitioner was excellent, very professional
23 Aug 2021
Very pleased with my assessment
23 Aug 2021
Excellent so far.
23 Aug 2021
The assessment was thorough and everything was explained. I felt reassured that follow up would happen and be given time to talk about treatments. However, this never happened and I had to email to find out, still nothing was explained. I am still not sure when the appointment will be. I feel as if I have been left hanging.
17 Aug 2021

Our reply

Thank you for taking the time to leave feedback, it is appreciated and we do use it to improve our training and service needs. I have passed your comments on to the therapist who assessed you, for her to action.
I have been impressed by the communications, I have had, verbally and via email. The time of the assessment appointment and the course becoming available to me.
17 Aug 2021
Really understanding, with helping me to understand the questions and my options
11 Aug 2021
Due to long waiting list, I have been referred to elder people mental health service
11 Aug 2021
The assessment was helpful & constructive. I look forward to receiving further counselling
11 Aug 2021
Haven't heard anything since the assessment
09 Aug 2021

Our reply

Thank you for taking the time to leave feedback.I have passed your comments on to the practitioner that assessed you.
The service so far has been helpful and good. It has helped me realise I am not alone.
09 Aug 2021
Felt very comfortable having my face to face. Looking forward to starting my treatment
04 Aug 2021
Too early to tell. I would like face to face
04 Aug 2021

Our reply

Thank you for taking the time to leave feedback. I have past your comment on to your practitioner
Zeon was amazing. At first I was terrified. He made me feel at ease and really listened to everything I had to say
04 Aug 2021
Not informed the person I was seeing was unwell, ahead of time.
02 Aug 2021
I was very nervous over the phone but put at ease right away
02 Aug 2021
Helpful polite and professional, but I do not think I have fully meet criteria on my mental health, starting with generic treatment but I am sure this will become more personal
27 Jul 2021
Everything has been for my benefit. All help feels genuine and it has been easy to talk
27 Jul 2021
I was very impressed with the service given and how quick I was assessed.
27 Jul 2021
The lady on the phone was really nice
27 Jul 2021
Kind supportive helpful understanding therapist. Guided well
27 Jul 2021
The waiting list is too long but the assessor listened well and was very understanding
27 Jul 2021
The assessor was very gentle kind and listened, which put my mind at rest, enabling me to understand what is happening to me.
27 Jul 2021
I had a very good telephone assessment and I was impressed with how I was helped.
27 Jul 2021
Claire was brilliant, very caring and was determined to give me the best treatment for my needs. She is an absolute credit to your service
27 Jul 2021
I felt heard and supported. Jade was understanding & sympathetic on the phone.
27 Jul 2021
I have had such a friendly and helpful experience. Everyone I have spoken to so far have been really kind.
27 Jul 2021
They listened and I felt that I wasn't being judged
27 Jul 2021
Had a really quick response into getting an appointment. Looking forward to getting some help.
27 Jul 2021
I was told Plymouth Options was not suitable for my needs. Referred to on but haven't heard anything back yet
27 Jul 2021

Our reply

Thank you for taking the time to leave feedback. It is appreciated. I have passed your comments on to the person who assessed you.
I've only had an assessment so don't really feel in a position to comment yet but so far prompt, efficient service
12 Jul 2021
No problems with person doing assessment, very kind and understanding. Just left feeling unsure on what happens next.
05 Jul 2021

Our reply

Thank you for taking the time to leave feedback, it is very much appreciated. I have sent your feedback on to the therapist who assessed you. They will be in touch in due course.
I felt like I was talking to a robot, who was only interested in carrying out a risk assessment. No idea if I will have any follow up treatment. Little or no information was fed back.
05 Jul 2021

Our reply

Thank you for taking the time to leave feedback, your thoughts are very much appreciated. We are dismayed to hear of your experience with us. Your comments have been forwarded to your practitioner. Your comments will also be shared with our team as part of ongoing training.
Quick to organise CBT sessions. Friendly and approachable therapist.
05 Jul 2021
The time and effort put into my care has been truly amazing. Thank you
05 Jul 2021
Colin was wonderful, friendly , empathic and kind.
05 Jul 2021
I found the service very efficient. I was seen quickly, given a sufficient amount of treatment options. I was spoken to with sensitivity and empathy. I was put on a course within 24 hours. I thought that was fantastic. I recommend this service.
05 Jul 2021
Initial assessment went fine. I was told the lady would be in contact to let me know if I had been successful to go on waiting list for it could take a couple of weeks. 10 weeks later still not heard anything which has only effected my mental health more as feel I’ve been forgotten about.
04 Jul 2021

Our reply

Thank you for taking the time to leave feedback. We are concerned to hear you are still waiting. Unfortunately we are unable to follow this up. Your comment was left via text and is therefore anonymous. However, we will remind staff to check their clients who are waiting for a call back.
Kept to your word. Do not tell vulnerable people you will get back to them and then don’t. I am now left in limbo - with no offer of any kind of help as far as i know.
04 Jul 2021

Our reply

Thank you for taking the time to leave feedback, it is very much appreciated. Unfortunately,we are unable to follow this up, your feedback was left via text and is therefore anonymous. We will, however, remind staff to check their list of clients, waiting for a call back.
The practitioner was very kind and made both me and my problem feel very valid, which made me open up more.
30 Jun 2021
I was sent an email that I did not realise had gone into my junk. It might help to ask clients to check junk email
30 Jun 2021

Our reply

Thank you for your comments. We will remind our practitioners and admin to staff to inform clients, that this can happened. We are aware that it is a problem with Hotmail accounts.
Lady was great, helped as much as she could.
30 Jun 2021
Nothing but understanding and help for everything going wrong for me at the moment
29 Jun 2021
I felt as if the right questions were being asked. They were very attentive. Hopefully on the way to recovery
29 Jun 2021
Donna was lovely to talk to. I am just waiting to hear back.
29 Jun 2021
Good. I spoke to someone on the phone and felt they really understood the issues we were talking about. The only negative, I was asked a lot of specific questions around sensitive subjects.
29 Jun 2021
Jade made me feel very at ease. I didn't feel judged.
23 Jun 2021
Very reassuring as making the self referral was daunting. I didn't feel rushed at the assessment. I felt listened to which was refreshing.
23 Jun 2021
Filling the referral online was easy. I heard back quickly with an appointment. My assessor was friendly and understanding.
23 Jun 2021
Donna was trauma informed, highly supportive. Her assessment was therapeutic in its own right and I look forward to the outcome.
23 Jun 2021
Annamaria was friendly and listened to my concerns and issues fully
23 Jun 2021
A lot of questions and lots to take in. Looking forward to how treatment can help me.
21 Jun 2021
I was offered an assessment appointment, quickly. Therapist was friendly, understanding and made sure I understood my options
21 Jun 2021
Very good service, provided the right level of support and information for my current situation.
21 Jun 2021
Only 2 meeting so far but all has been satisfactory
21 Jun 2021
Therapist was understanding of my thoughts and needs. She was friendly and very understanding
21 Jun 2021
My appointment was changed to the following day & I was not notified! I have not heard back from anyone since my assessment.
14 Jun 2021

Our reply

Thank you for taking the time to leave feedback, it is always appreciated and helps us improve our service to you. your therapist has been, to resolve this.
I am grateful to have had access to this service and the opportunity to get help and advice
14 Jun 2021
Still waiting for Maggie to get back to me with a plan to move forward. Wonderful woman.
14 Jun 2021
Very helpful and useful. I had a very nice person.
07 Jun 2021
The assessment was carried out, totally patient led with emphasis on comfort, patience and understanding.
07 Jun 2021
Kirsty was very kind and compassionate.
07 Jun 2021
The gent I spoke to was very understanding and calmed me down, as I was a little anxious. He is an asset to the company and helped me 100%
07 Jun 2021
Your service only deals with how to manage issues not what causes the issues and how to recover from what is causing the issues. Not willing to help at all
02 Jun 2021

Our reply

Thank you for taking the time to leave feedback, it is always appreciated and we use to to improve our service. We are concerned to hear of your experience with us, it would appear that our service was not fully explained to you. Plymouth Options is a service for anxiety and depression and the treatment model is about looking at understanding symptoms and how to manage them, this is turn helps recovery. However, we do understand Cognitive Behavioural Therapy does not suit everyone's needs and hope that you have been recommended a more suitable service.
Hope to carry on being completely satisfied.
02 Jun 2021
Took time to listen to my needs and come to a solution. Really empathic, patient and caring.
02 Jun 2021
Very helpful and encouraging
24 May 2021
The young lady I spoke to was very understanding and didn't rush the interview
24 May 2021
Amazing service and so lucky to have this available.
19 May 2021
My experience went better than expected. I was anxious at first but my assessor was very calm, supportive and never pushed me to far.
19 May 2021
I felt good when i spoke to therapist, kind and easy going.
19 May 2021
It’s just great to be able to talk through my stresses and concerns with someone that listens and is proactively trying to help. I really appreciate this service already.
17 May 2021
The lady I spoke to on the phone, for my initial appointment, was so lovely and helped me feel at ease.
17 May 2021
I spoke with Hope and she made sure I felt safe and comfortable. She was very informative and explained everything to me in detail so I understood.
17 May 2021
This is my 3rd time, at Options and each time has been more helpful than the last. Totally what I need, caring people.
17 May 2021
The assessment call went really well. I felt confident to open up to Jade, she made me feel like I was not mad and she seemed really understanding.
17 May 2021
Extremely empathic and understanding. I felt validated and listened to.
17 May 2021
Feels like a safe environment
11 May 2021
I received a phone call fairly quickly after referral
11 May 2021
The lady was very helpful & went beyond to be very helpful & understanding. She knows her job. I am very thankful for Options help.
11 May 2021
The telephone assessment was very thorough and the lady was very kind. My only complaint was the quality of the telephone call, I could hardly hear and nearly hung up. The 2nd call was not much better.
11 May 2021
I was a little disappointed that your service has no options for grief and was told to refer to another service.
11 May 2021
Made me feel that it was going to help me
10 May 2021
Had to chase results which seemed i had to make unnecessary contact
10 May 2021
Got a response quickly and the assessment was easily booked in. I felt i could be honest and open during assessment.
10 May 2021
Katie who did my assessment was helpful and understanding
10 May 2021
The lady I spoke to really listened and heard me. I appreciated the time she gave and the effort she went to.
10 May 2021
All information has been explained clearly.
05 May 2021
I couldn't see a sign when trying to locate the building but I understand this could be for safeguarding reasons.
05 May 2021
The service was appropriate for my needs at present. This service will hopefully kickstart my life in a positive way
20 Apr 2021
Lady made me feel really relaxed
20 Apr 2021
Was very happy and look forward to getting the help I need.
20 Apr 2021
Really friendly approachable service with lots of information and relevant help
20 Apr 2021
Very good , covered alot of options.
19 Apr 2021
Possible more coverage over options.
19 Apr 2021
The lady i spoke to was very polite and professional, understanding and helped me feel at ease.
13 Apr 2021
Pleased with how quick i received an assessment and update. The lady I spoke to made me feel at ease.
13 Apr 2021
I wish i could have spoken to the same lady as my assessment, for my next process
13 Apr 2021
Initially very distressed when I first made contact but was helped to unscramble my brain. Then Claire allowed me to 'offload' her calls were made on time and the text reminder was very helpful. My heartfelt thanks to both staff,
13 Apr 2021
The lady I spoke to was empathic and helpful. It made me feel glad i sought help. Hopefully, the waiting list will speed up, though
13 Apr 2021
Very nice to talk to, understanding and polite
13 Apr 2021
My experience so far has been positive. The lady i spike to was caring, easy to talk to and very compassionate.
13 Apr 2021
Very prompt for initial appointment, waiting list for CBT is too long!. Lovely practitioner
13 Apr 2021

Our reply

Thank you for taking the time to leave feedback. We are currently working on plans to reduce all our waiting lists. We understand that the waiting times are unacceptable.
Very helpful and have my first proper appointment soon, so onwards and upwards.
24 Mar 2021
Really good to know that someone is out there to help
24 Mar 2021
Sai, who I spoke to was really nice and understanding. He explained everything really well and reassured me.
24 Mar 2021
The lady I spoke to was very understanding and helpful
24 Mar 2021
I had no help with my problem but thank you all the same.
24 Mar 2021
The assessment was handled sensitively and kindly. The young lady I was speaking to was non-judgemental and made me feel she cared.
22 Mar 2021
Great so far. Hopefully will help a lot for my progression.
22 Mar 2021
So far, I have had a first telephone call. Awaiting the next step forward.
22 Mar 2021
Was quite thorough but disappointing that I have to wait 2 weeks to know what is happening next.
15 Mar 2021
Felt listened to
11 Mar 2021
I am so grateful for this wonderful service. I felt really well understood and the treatment offered suits my needs.
10 Mar 2021

Our reply

Thank you taking the time to leave such positive feedback. We hope this helps others to ref to the service
Fast service
10 Mar 2021
I believe Plymouth Options is a very good treatment centre and helps people with their problems. I am glad it is in Plymouth
10 Mar 2021
Kind and caring. Early days on treatment to see if it works.
23 Feb 2021
Very impressed with the prompt response.
23 Feb 2021
Kate was brilliant and very empathic. She offered me lots of helpful websites while I was waiting.
23 Feb 2021
Thank you for replying so quickly and appointments to suit my needs.
15 Feb 2021
Sai is very approachable and listened to my every concern. Great service thankyou.
15 Feb 2021
Silver Cloud app is really useful.
15 Feb 2021
Professional and friendly. I felt listened to and felt the person genuinely cared. Been great so far.
15 Feb 2021
My assessment was thorough and I was treated with respect. Because I am with CRUSE, I cannot continue at Plymouth Options but this was well explained to me. I can refer again.
15 Feb 2021
All I have had is an appointment that was booked at a time and day that was good for me.
09 Feb 2021
Lady who phoned was very helpful and put me in the right direction for help.
09 Feb 2021
Maggie was very kind and compassionate, she listened and was able to guide me. Felt she heard what I was saying, had empathy and helped me decide which option would be best for me
09 Feb 2021
It was great but I did have a hard time hearing things over the phone.
08 Feb 2021
Potentially use some online chat service with higher quality mics/headphones available
08 Feb 2021
I came to options to have affordable counselling however I was told all that was offered was cbt and referred elsewhere which was £30 per session.
08 Feb 2021
Offer counselling
08 Feb 2021
I was very pleased with all the advice I was given
03 Feb 2021
My experience has been positive, thank goodness a service like yours exists
03 Feb 2021
Very good and helpful. Email sent as promised. Thankyou
03 Feb 2021
Felt listened to and had options. Felt my care was personalised to my needs.
27 Jan 2021
I have yet to receive a follow up from my phone consultation.
27 Jan 2021
Claire was lovely and explained everything, even though I don't fit the criteria, I would recommend options to anyone.
27 Jan 2021
Very kind and understanding gentleman.
26 Jan 2021
After having an initial assessment ( which was very thorough) I have not yet been given treatment but the many options and process of it all.
20 Jan 2021
So far service has been quick and efficient
20 Jan 2021
Given 2 options telephone or internet. I understand there are other options, but given the national emergency,understandably wont be available.
20 Jan 2021
Assessed by pleasant non judgemental practitioner. Who kept me regularly updated with my proposed treatment.
12 Jan 2021
Talking to Anna, she was easy to open up to. She talked me trough and settled my anxieties.
12 Jan 2021
The appointment was clearly outlined at the beginning of the call and Anna made sure I was able to answer her questions with no judgment. I am now waiting my first appointment and look forward to getting some help with my well-being.
04 Jan 2021
Nothing, though I would also like a video chat potentially to be offered to alleviate the effect of lockdown but understand this isn’t always possible.
04 Jan 2021
I was very happy with my phone assessment. I am looking forward to getting the help I need. Lovely lady who took the time to listen.
31 Dec 2020
My practitioner is fantastic and so far has gone above and beyond, what I was expecting. She has helped me understand the process and how it will effect me.
31 Dec 2020
I never spoken to such a lovely man . He listened and explained everything in a way I could understand. Thank you for you time
24 Dec 2020
My reviews have been helpful to keep on track.
22 Dec 2020
More personal reviews
22 Dec 2020
Very supportive and patient with me and my needs, felt very comfortable and at ease speaking.
14 Dec 2020
Helpful advise and direction to support needed to go forward. additions of silver cloud very helpful.
Even though I contacted over a issue that ended up and was not the overall problem, the guidance helped me to realise the exact issue had. Now to deal onwards through different source. Helpful advice
11 Dec 2020
In the current situations at present, Sure this would be different totally. Still contacted soon as possible
11 Dec 2020
Very happy with my assessment how it went but I am wondering if i am ale to change my mind on my course of treatment
07 Dec 2020

Our reply

Thank you for taking the time to leave feedback. It is good to know, the assessment went well for you. You can discuss other options with your practitioner at your next session. It is important to us that you receive the treatment that would be most beneficial to you.
I have found the service to be very good and helpful. However I haven't heard yet, about my 1-1 request.
07 Dec 2020
Doing an assessment on the phone left me alone and vulnerable, after having to discuss traumatic and anxiety inducing events.
I'm also sick of getting referred to "online resources" that can be found on page 1 of Google, when what is really needed is person to person support and care.
01 Dec 2020
Change the assessment questionnaire. Asking patients to quantify their depression and anxiety on a level of 0 to 8 makes no sense. You can't put suffering and distress to a numerical value - and trying to arbitrarily put people into boxes for the sake of ease means losing the needs of the individual in a field of digits.
01 Dec 2020

Our reply

Thank you for taking the time to leave feedback. We are obliged as a talking therapy service to give clients these questionnaires, they are a useful tool for several reasons:
• Monitor and support the delivery of NICE ( National Institute of Clinical Excellence)-recommended care.
• Provide information to the therapist that will help identify appropriate targets for
intervention in the next therapy .
• Help people to chart their progress towards recovery. People have reported that
they value seeing their scores, and how their scores change over time. As well as helping the person to understand more about their
condition, they can help to support the development of the therapeutic relationship,
help to show improvement and include the client in decisions about treatment.
•Support supervision of the therapist to ensures therapist is offering right treatment for the client.
As a service we are unable to change them, it is an NHS requirement and will do our best to explain why hey are needed. However therapists fully understand, clients frustrations in having to complete them
I have not had a reply from Plymouth options yet for the course of action for my treatment
30 Nov 2020
More contact if more time is needed to make a decision as I have been left hanging a bit
30 Nov 2020
A welcome resource from a caring organisation
30 Nov 2020
Up to now the service has been very helpful
30 Nov 2020
Very informative and transparent, but also sensitive and very considerate. Heled relieve my anxiety.
25 Nov 2020
so i first self referred, didnt have to wait too long for a phone call. we booked an assessment which took about an hour and then was told to wait two weeks, which i am! :) everyone was lovely and great to talk to.
16 Nov 2020
My telephone assessment went well. Everything was explained
09 Nov 2020
I was really pleased with my telephone assessment. The team member covered every aspect and the lady who called was on time. Just awaiting the outcome.
09 Nov 2020
Good service but don't want to do on line
30 Oct 2020
Awaiting a phone call but so far happy with with the service
30 Oct 2020
She made me feel a lot calmer and happier
30 Oct 2020
So far a very nice lady has talked to me on the phone several times and called me back. She is helping me get the right treatment, she was very patient and kind
19 Oct 2020
The lady was very helpful and understanding. Still waiting for treatment but I am very positive and hopeful that I am going to be given the right treatment.
19 Oct 2020
My therapist left but said someone would be in touch, they have not been
07 Oct 2020
I was told I might be moved to another unit, not explained to me
07 Oct 2020
The person i spoke to was friendly and gave me options but i did not understand or remember all that was said
07 Oct 2020
Make contact when you said you would
07 Oct 2020
Talking about my trauma was tough my my therapist was lovely and always made sure I was ok
07 Oct 2020
I have not heard anything since the assessment phone call. i am hoping for online CBT
07 Oct 2020
Call when you said you would
07 Oct 2020
each time I have contacted the service. i found everyone to be helpful, understanding and compassionate
07 Oct 2020
Positive experience, able to talk easily about my problens
06 Oct 2020

Livewell Southwest

Plymouth Options - Patient Experience Survey

Survey Results

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“Overall, how was your experience of our service?”

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